University: University of Salford (2002 - 2007), MSc Marketing (2006 - 2007), BA (Hons) Hospitality Management 2.1 (2002 - 2005)

Post MDS Role: Technical Co-Ordinator, Greenvale AP

MDS EXPERIENCE:

SWANCOTE FOODS, Greenvale Foods AP, January 2010 - May 2010 

Technical Controller

Responsibilities

• Completion of customer specification
• Investigate customer issues and liaising with them to solve to issues
• Answer customer queries

BARFOOTS OF BOTLEY, April 2009 - January 2010

Customer Analyst

Responsibilities                        

• Price survey analysis, monitor and report market fluctuations
• Investigated and analysed TNS data and external source data
• Attended daily meetings and reported any issues to the account managers
• Reviewed data from customers, by examining their reports and highlighted problems for example wastage and pointed this out to the account managers
• Organised and arranged samples to be sent to existing and potential customers
• Organised, planned and managed the ‘Corntour’
• Managed the forecast volumes on a daily basis during the UK, to ensure production were aware of predicted volumes for example Asparagus
• Examined market data for LMG
• Managed the commercial accounts - ensuring orders were completed and organised cover where required

Achievements

• Analysed Statistics - by analysing customer performances year on year, by product, and section and product category. I have achieved a greater understanding of product performance and the impact promotions can have
• Analysed waste figures for customers and informed the account managers of issues
• Organised the Barfoots of Botley stand at the Leckford Festival, by ensuring samples were ready and delivered for the event. Transport to and from the event. Ensuring we had all the necessary items for the event
• I have assisted with presentations by gathering data and gaining knowledge how to read and translate the information
• Analysis and interpretation skills have been developed through the use of TNS and LMG data to interpret trends within market
• Managing and training staff for the Corntour, including gained a level 2 hygiene certificate for Corntour
• Organised the advertisement for a sampling event
• I have developed my managerial and communication skills. I have learnt to challenge people’s behaviour
• Liaising with account managers about there accounts and notifying any changes within the orders

SWANCOTE FOODS, Greenvale Foods AP, October 2008 - April 2009

Technical Co-ordinator

Responsibilities

• Maintained the quality management system reviewing the intranet and documents
• Liaised with customers to ensure customer satisfaction
• Document control, I was responsible for correction of documents which were in use for example customer specifications, and ensured they were available on the intranet
• Answered customer queries and complaints
• Completion of supplier questionnaires for customers and our suppliers
• Microbiological trend analysis, gathering information from the microbiology results and implementing them to track trends for customers, production run, and other key product information to identify any potential problems
• Organisation of staff training
• Assessment of the micro biology costs

Achievements

• Development of my communication skills throughout the placement by liaising with customers and colleagues
• To attend meetings and report any issues
• To work independently and make decisions when needed as well as working as part of a team
• Implement of new systems within the technical department
• Management and planning my own time to ensure all undertaken were completed
• I have gained financial awareness in to production costs

JP Fresh Ltd, May 2008 - October 2008

Quality Inspector

Responsibilities

• Inspection of the fruit agreed with the customer’s specification
• Inspection of the fruit on intake and identify problems with the fruit
• Completion of the reports and claim forms when there was issues with the fruit
• Communicated and reported the quality issues of the fruit during production to the supervisors
• Ensured that the labels had the correct information on before they were used in production
• Completion of quality records.

Achievements

• Communicated problems with fruit and I ensured corrective actions were undertaken
• I was authorised to make the necessary decisions to ensure customer’s specifications were met
• I advised on product suitability for customer use
• My computer literacy skills improved especially as I used palm top computers
• I was able to identify potential problems with fruit early on